Privacy Policy

1. Introduction

Last Updated: 15/08/2023

CWHost is committed to protecting your privacy online. This privacy policy informs you of what personal information we collect, the purposes for which we use this information and how you can access, update and delete your information.
Your use of this site constitutes your acceptance of this privacy policy, so we recommend you read this privacy policy carefully and review it regularly.

Throughout this privacy policy, we’ll refer to our website and other products and services collectively as “Services”.

2. Who we are

Our website address is: https://www.cwhost.co.uk.

3. What information we collect and how

We may collect your data when you: fill in a form on our website, make a purchase on our website, create an account on our website, send us an email (we may also keep a record of that correspondence), complete customer surveys, provide feedback on our services or visit our website
Depending on your use of our Services, we may collect some or all of the following data about you:
your name, email address, business/company name, address, phone number, personal account preferences, IP address and Pages you viewed on our website.
When you create an account on our website (for example, when you purchase one of our website packages or services) you provide us with personal information that may include your name, password, email address, username, telephone number, billing information and address. You can see, edit or delete that information at any time, by logging in to your account on our website.
We use a third party payment service provider Stripe to process all transactions and orders on our website. We do not store your card details on our website.

We use a third party user managment dashboard that is hosted on our servers (ClientExec). No information is shared with ClientExec and nor do they have access to your information.

Google Analytics
www.cwhost.co.uk utilises Google Analytics (GA) to anonymous track user interaction throughout our website. GA tracks and collects data from users who are signed into Google and have consented to the service. GA tracks and collects the following information: Users location (city based); search history; YouTube history; data from sites that partner with Google. User interaction is tracked based on their: User ID; Google Signals; Device ID; Modelled Data. Anonymous Data is retained for a period of 2 months to allow CWHost to properly analyse and track website activity. How to opt out? - you can opt out of Google Analytics at any time by following this link - Opt Out Here

8. Who we share your data with

Your perosnal data is not shared with any third parties for any reason.

9. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile for as long as the profile is active. An account is considered inactive if a user no longer chooses to use our services. User data will be retained for 3 months after an account has gone inactive. All users can see, edit, or delete their personal information at any time (except they cannot change their username) by contacting support@cwhost.co.uk or accessing their user profile on our website. Website administrators can also see and edit that information.

10. What rights you have over your data

If you have an account on this site or have sent us an email you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

11. Questions? Contact us!

If you have any questions about this Privacy Policy, please contact our support@cwhost.co.uk